Dawatech is a regional pharmacy and healthcare retailer operating branch stores against a central HQ across Saudi Arabia, Jordan, and Egypt. It sells through Point of Sale, B2B ordering, and a consumer app, runs bilingually in Arabic and English, and set out to standardize its operations on a single ERP backbone instead of running separate systems per country.
Six areas that shaped how the platform was built
Pricing, refunds, and cashier sessions varied branch to branch with no central policy.
E-invoicing, insurance, and payment rules differ across all three markets.
Expiry risk, replenishment discipline, and inter-branch transfers needed tighter control.
B2B ordering, a consumer app, and aggregators all needed one system of record.
A full general ledger was needed on a Community-first accounting stack.
Staff needed a branded, role-based backend, not a generic Odoo screen.
Rather than configuring a separate Odoo instance per country, MP Technolabs built a single pharmacy-first core covering store operations, supply chain, and finance — then layered country-specific compliance packs on top for Saudi Arabia, Jordan, and Egypt.
Bringing three markets onto one core meant Dawatech could open Jordan and Egypt without touching what already worked in Saudi Arabia.MP Technolabs delivery team
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