WhatsApp Solutions Connected to Odoo and Your CRM
Send order updates, invoices and payment reminders, run approved campaigns and answer customers with a WhatsApp chatbot — all driven by the data already in Odoo, your ERP or CRM.
For businesses whose customers already live on WhatsApp, teams chasing payments and updates by hand, and companies that want one conversation history inside their ERP.
What we set up
- WhatsApp Business Platform onboarding
- Odoo / ERP / CRM integration
- Automated transactional messages
- Approved templates for campaigns
- AI chatbot with human handover
- Conversation history on the customer record
Trusted by businesses in retail, textile, distribution, services and the public sector
Why Customer Communication Breaks Down
Customers expect quick answers on the app they use every day. These are the gaps we’re asked to close.
Updates get lost in email
Order confirmations and invoices go unread.
Payment reminders by hand
Finance teams chase overdue invoices one call at a time.
Staff use personal phones
Chats sit on individual devices with no history for the team.
Questions after office hours
Customers wait until the next day for simple answers.
Leads fall through the cracks
WhatsApp enquiries never reach the CRM.
Risky bulk messaging
Unofficial tools put the number at risk of being blocked.
What Is WhatsApp Business API Integration?
Unlike the WhatsApp Business app on a single phone, the API supports automation, multiple agents and system integration. For Odoo users it works alongside sales, invoicing, inventory and CRM — see our Odoo customization and development services.
WhatsApp Solutions We Build
Each solution starts from a business event and ends in a recorded conversation.
WhatsApp Odoo Integration
- Send messages from Odoo records
- Invoices and quotes as PDFs
- Replies logged on the record
AI WhatsApp Chatbot
- Answers common questions
- Captures and qualifies leads
- Hands over to a person
Automated Notifications
- Order and delivery updates
- Appointment reminders
- Payment reminders
Template Campaigns
- Approved marketing templates
- Opt-in audience lists
- Campaign reports
Shared Team Inbox
- Several agents on one number
- Assignment and notes
- History per customer
CRM Lead Capture
- Enquiries become leads
- Assigned to sales teams
- Follow-up activities
Order & Status Queries
- Order status lookup
- Delivery tracking links
- Re-order requests
Other ERP & CRM Integration
- API-based connection
- Systems such as SAP or Zoho
- Custom platforms
WhatsApp Alongside Your Other Channels
WhatsApp works best as part of a connected communication setup. Messages are triggered by what happens in your ERP, and every reply is stored where your team already works.
- Messages triggered by ERP events
- Email and WhatsApp used together
- Customer history in one place
- Opt-in and preferences respected
- Reports on delivery and replies
What Can Be Automated on WhatsApp?
Typical triggers, messages and results from ERP-connected WhatsApp.
How We Deliver WhatsApp Automation
From number setup to measured results.
Discovery
We map the messages, triggers and systems involved.
Why it matters: Automation follows real customer journeys.
You get: A use-case list.
Business Platform Setup
WhatsApp Business account, number and profile prepared with you.
Why it matters: A compliant, verified sender.
You get: A ready business number.
Templates & Flows
Message templates and chatbot flows written and submitted for approval.
Why it matters: Messages that pass Meta review.
You get: Approved templates.
Integration
Odoo module or API connection built and tested.
Why it matters: Messages sent from real system events.
You get: A working integration.
Testing & Training
End-to-end tests and training for agents.
Why it matters: Confidence before customers see it.
You get: Signed-off flows.
Go-Live & Optimisation
Monitoring delivery, replies and chatbot handovers.
Why it matters: Results improve over time.
You get: An improvement backlog.
Already using WhatsApp?
We can connect your existing business number to your ERP.
Book a WhatsApp DemoWhatsApp Business App vs API Integration
Why growing teams move from a phone app to an integrated platform.
WhatsApp Business app
- One phone, limited users
- Manual replies
- No ERP integration
- History stays on the device
Unofficial bulk tools
- Risk of number being blocked
- No approved templates
- Weak opt-in control
- Little reporting
Business Platform + ERP integration
- Official Meta platform
- Automated, event-driven messages
- Chatbot with human handover
- Multiple agents, one number
- History on the customer record
The Technology Behind Our WhatsApp Solutions
Built on the official WhatsApp Business Platform and the systems you already use.
Official messaging platform.
Integration
Connecting your systems.
Automation & AI
Replies and workflows.
Answer Customers Even Outside Office Hours
A WhatsApp chatbot can answer common questions, share order status and capture enquiries at any time — then pass the conversation to your team when a person is needed.
- FAQ and product answers
- Order status lookups from the ERP
- Lead capture with contact details
- Appointment requests
- Handover to an agent with full context
WhatsApp Automation by Industry
Wherever customers expect quick updates, WhatsApp helps.
Retail & Fashion
Order updates, back-in-stock alerts and store queries.
Distribution
Order confirmations, dispatch updates and payment reminders.
Manufacturing
Dealer orders, quotation follow-ups and delivery updates.
Healthcare & Pharmacy
Appointment reminders and prescription or order updates.
Education
Admission enquiries, fee reminders and announcements.
Hospitality
Booking confirmations, reminders and guest questions.
Customer-Facing Odoo Projects
WhatsApp works best on top of a well-built ERP. These case studies show the kind of customer-facing Odoo platforms our team delivers.
Dawatech
- Challenge
- Branches handled pricing, refunds and cashier sessions differently across three countries.
- Solution
- One bilingual Odoo 16 platform with POS, B2B ordering and a consumer app.
- Scope & technology
- Outcome
- Live in three countries on one platform.
Koskii
- Challenge
- Separate systems caused interoperability problems and limited customization.
- Solution
- Odoo recommended as one platform for accounting, sales, purchasing and POS.
- Scope & technology
- Outcome
- One platform in place of separate software.
Why Choose MP Technolabs for WhatsApp Solutions?
WhatsApp automation built by an ERP team, so messages come from real business data.
How Much Does WhatsApp Integration Cost?
Our price depends on the scope of the integration. WhatsApp messaging charges from Meta are separate and depend on your message types and volumes.
| Factor | Why it matters |
|---|---|
| Use cases | Number of automated flows |
| Systems | Odoo, other ERP or CRM |
| Chatbot | Scope of questions and AI |
| Templates | Number of messages to prepare |
| Agents | Shared inbox and routing |
| Languages | Templates and bot content |
Staying Within WhatsApp’s Rules
WhatsApp has clear rules for business messaging. We design every flow around them:
- Customer opt-in before messaging
- Approved templates for outbound messages
- Free-form replies within the customer service window
- Easy opt-out for marketing messages
- Access limited by user roles
This protects your number’s quality rating and your customers’ trust.
What Our Odoo Clients Say
Real words from real clients.
I’ve tried many partners, but I feel trust and experience with only the MP Technolabs team.
I appreciate working with the team — they delivered the project successfully.
I’ve never seen responsiveness like the MP Technolabs team provides — 24/7 support, they’re always there.
WhatsApp Solutions FAQs
What businesses ask before automating WhatsApp.
Do you use the official WhatsApp Business API?
Yes. We build on Meta’s official WhatsApp Business Platform and follow its policies on opt-in, templates and messaging.
Can WhatsApp be integrated with Odoo?
Yes. Messages such as order confirmations, invoices and payment reminders can be sent from Odoo records, with replies logged on the same record.
Can you integrate WhatsApp with other ERP or CRM systems?
Yes. We integrate through APIs with systems such as SAP, Zoho or custom platforms, depending on what the system exposes.
Can we send invoices and documents on WhatsApp?
Yes. Invoices, quotations and other PDFs can be sent with a message, together with a payment or tracking link where relevant.
Can we send marketing campaigns?
Yes, using message templates approved by Meta and only to customers who have opted in. We help write and submit the templates.
What can the WhatsApp chatbot do?
Answer common questions, share product details, look up order status, capture leads, book appointments and hand complex conversations to a person.
Can several team members use one WhatsApp number?
Yes. A shared inbox lets several agents handle conversations on one business number, with assignment and history.
Can we keep our existing WhatsApp number?
Often yes. A number used on the WhatsApp Business app can usually be moved to the Business Platform; we check the steps during setup.
Does the chatbot support multiple languages?
Yes. Templates and chatbot content can be prepared in the languages your customers use.
Which Odoo versions do you support?
We have worked with Odoo versions from V8 to V20, and design the integration for the version you run.
Is customer data secure?
WhatsApp messages are encrypted in transit, and access in your ERP follows user roles. Hosting and data handling are agreed per project.
How long does implementation take?
It depends on the number of flows, systems and template approvals. We give a timeline after discovery.
Which industries use WhatsApp automation?
Retail, eCommerce, distribution, manufacturing, healthcare, education, hospitality and any business that communicates regularly with customers.
How much does WhatsApp integration cost?
It depends on use cases, systems, chatbot scope, templates, agents and languages; Meta’s messaging charges are separate. Request an estimate.
Ready to Connect WhatsApp to Your Business?
Tell us which messages you send today and which system holds the data. We’ll show you what can be automated on WhatsApp.